Biology Information Technology Services
From time to time, you might need some help with your system. That’s what we’re here for!
If you have computer questions please call BITS at 845-7751, or you can email us at ITHelpdesk@bio.tamu.edu
Please check back frequently for updates, information, and useful troubleshooting steps.
Will Willhite
IT Manager II
John Book
Microcomputer/LAN Administrator
WHO TO CONTACT
We want you to be helped as soon as possible by the entity that can help you the best. The trick is figuring out who to contact.
| Problem | Details | Who to Call |
|---|---|---|
| I can’t log in | To my BIO account | BITS |
| To CAS, NetID, Duo Authentication | HDC | |
| To wireless, eLearning, Howdy, Lecture Room Systems, etc. | HDC | |
| To SSO (LeaveTraq, TimeTraq, Concur, HR Connect, etc.) | Gayla Cronauer | |
| To Mapped Shared Drives (Dept. File Server) for BIO Faculty, Research, Staff | BITS | |
| Wireless Problems | With hardware on my computer | BITS |
| All other issues | HDC | |
| Email Problems | SPAM/Junk Mail/Phishing | HDC |
| Slow delivery to/from campus | HDC | |
| Biology Email | BITS | |
| Web Problems | Off-campus speeds are slow/no off-campus | BITS or HDC |
| My web page is not up-to-date, needs modification, my phone number is wrong in the directory, etc. | webmaster@bio.tamu.edu | |
| Internet Problems | Network lines, hardware or cable issues | BITS |
| Podium Issues (HELD 200, BSBE 115) |
Podium, wireless microphone, projector isues | IMS (Harrington Media Center) |
| Printing Issues | ANYTHING in the BIO buildings | BITS |
| Copier Issues | Can’t print to copier | BITS |
| Graduate Computing Lab (425 BSBW) is jammed or needs paper/ink | BITS | |
| All other copier issues (BUTL, BSBE) | McKensie Le Fevre |