Biology Information Technology Services

From time to time, you might need some help with your system. That’s what we’re here for!
If you have computer questions please call BITS at 845-7751, or you can email us at

Please check back frequently for updates, information, and useful troubleshooting steps.

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We want you to be helped as soon as possible by the entity that can help you the best. The trick is figuring out who to contact.

Problem Details Who to Call
I can’t log in To my BIO account BITS
To wireless, eLearning, Howdy, Lecture Room Systems, etc. HDC
To SSO (LeaveTraq, TimeTraq, Concur, HR Connect, etc.) Gayla Cronauer
Wireless Problems With hardware on my computer BITS
All other issues HDC
Email Problems  SPAM/Junk Mail/Phishing HDC
 Slow delivery to/from campus HDC
 BIO or IDMB problems BITS
Web Problems  Off-campus speeds are slow/no off-campus BITS or HDC
 My web page is not up-to-date, needs modification, my phone number is wrong in the directory, etc.
 Internet Problems  Network lines, hardware or cable issues BITS
 Podium Issues
(HELD 200, BSBE 115)
 Podium, wireless microphone, projector isues IMS (Harrington Media Center)
 Printing Issues  ANYTHING in the BIO buildings BITS
 Copier Issues  Can’t print to copier BITS
Graduate Computing Lab (425 BSBW) is jammed or needs paper/ink BITS
 All other copier issues (BUTL, BSBE) McKensie Le Fevre