Biology Information Technology Services

From time to time, you might need some help with your system. That’s what we’re here for!
If you have computer questions please call BITS at 845-7751, or you can email us at

Please check back frequently for updates, information, and useful troubleshooting steps.

Will Willhite
IT Manager II

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John Book
Microcomputer/LAN Administrator

VPN Instructions


We want you to be helped as soon as possible by the entity that can help you the best. The trick is figuring out who to contact.

Problem Details Who to Call
I can’t log in To my BIO account BITS
To CAS, NetID, Duo Authentication HDC
To wireless, eLearning, Howdy, Lecture Room Systems, etc. HDC
To SSO (LeaveTraq, TimeTraq, Concur, HR Connect, etc.) Gayla Cronauer
To Mapped Shared Drives (Dept. File Server) for BIO Faculty, Research, Staff BITS
Wireless Problems With hardware on my computer BITS
All other issues HDC
Email Problems SPAM/Junk Mail/Phishing HDC
Slow delivery to/from campus HDC
Biology Email BITS
Web Problems Off-campus speeds are slow/no off-campus BITS or HDC
My web page is not up-to-date, needs modification, my phone number is wrong in the directory, etc.
Internet Problems Network lines, hardware or cable issues BITS
Podium Issues
(HELD 200, BSBE 115)
Podium, wireless microphone, projector isues IMS (Harrington Media Center)
Printing Issues ANYTHING in the BIO buildings BITS
Copier Issues Can’t print to copier BITS
Graduate Computing Lab (425 BSBW) is jammed or needs paper/ink BITS
All other copier issues (BUTL, BSBE) McKensie Le Fevre